Refunds and billing requests

This Refund Policy explains how refund requests for paid AllCertsPractice subscriptions or purchases are handled.

1. Refund request period

Refund requests should be submitted within 7 days of the original purchase. Eligibility may depend on the payment method, the reason for the request, and whether substantial use of the paid service has occurred.

2. Subscription renewals

Users are responsible for canceling recurring subscriptions before the renewal date. Renewal charges are generally non-refundable after a new billing period begins, except where required by applicable law.

3. Duplicate or incorrect charges

Contact us promptly if you believe you were charged more than once or charged an incorrect amount. We will review the transaction and work with the payment provider when necessary.

4. Technical problems

Before requesting a refund for a technical problem, please contact support so we can attempt to resolve the issue. A refund may be considered when a verified platform problem materially prevents access to the purchased service.

5. Non-refundable situations

Refunds may be denied for requests submitted outside the stated period, dissatisfaction with exam results, failure to pass a certification exam, account suspension for policy violations, or extensive use of paid content.

6. Payment provider rules

Refund processing times and final availability may be affected by the policies of the payment provider, including PayPal.

7. How to request a refund

Email support@allcertspractice.com with the account email, payment date, transaction reference, and a brief explanation of the request.

8. Local consumer rights

Nothing in this policy limits rights that cannot be waived under applicable consumer protection law.